Our work
Returns Processing
We offer efficient and comprehensive Returns Processing Services, ensuring that returned products are handled with care and precision. Our platform, fully integrated with Amazon via API, streamlines the entire process—from receiving returns from Amazon FBA, FBM, or other sales channels, to inspecting, processing, and restocking or disposing of products. Our goal is to reduce your workload and help you maintain high levels of customer satisfaction, while ensuring compliance with Amazon’s requirements.
Seamless Returns Management
Our API-connected platform allows for seamless integration with your Amazon Seller Central account, providing real-time updates and full visibility into all returns:Automated Returns Tracking
As soon as a return is initiated on Amazon, our system syncs the data, allowing us to prepare for the arrival of the product and automatically update your inventory.
Streamlined Communication
You receive real-time notifications on return status, ensuring you're always informed about incoming products and inventory changes.
Platform Integration
We can also integrate with other eCommerce platforms beyond Amazon, allowing us to manage returns from multiple sales channels efficiently.
Our Returns Processing Workflow
- Receiving Returned Items:
- Products returned from Amazon FBA, FBM, or other platforms are received and logged into our system immediately.
- Using our API integration, we update your account with the status of each returned item, providing real-time visibility into the process.
- Thorough Inspection:
- Each returned product undergoes a detailed inspection to assess its condition. We determine whether it can be restocked, repaired, or if it needs to be discarded.
- Inspection includes checking for damage, ensuring the product is functional, and confirming the original packaging and labeling are intact.
- Processing and Categorization:
- Restockable Products: Items deemed suitable for resale are repackaged, re-labeled, and returned to inventory for fulfillment.
- Non-Restockable Items: Products that cannot be resold due to damage or other reasons are categorized accordingly. We offer several options for non-restockable items, including disposal, refurbishment, or return to the supplier.
- Refurbishment Services: If an item requires minor repairs or repackaging to be made suitable for resale, we can handle that process, ensuring you maximize the value of your returns.
- Inventory Updates:
- Once the return has been processed—whether it’s restocked or disposed of—our system automatically updates your inventory levels. This ensures that your available stock is always accurate and up-to-date on Amazon and other platforms.
- Real-Time Syncing: Thanks to our API integration, inventory adjustments are reflected in your Amazon Seller Central account without delay, minimizing the risk of stock discrepancies.
Handling Returns for FBA and FBM Sellers
We provide tailored returns processing services for both FBA and FBM sellers:FBA Returns
When items are returned from Amazon FBA, we receive and inspect them before deciding the next steps—whether that’s restocking, disposing of, or refurbishing the item.
FBM Returns
For merchants handling fulfillment themselves, we manage the entire return process, from receiving and inspecting returned items to updating your inventory and providing feedback on product conditions.
Benefits of Our Returns Processing Services
- Automated Returns Handling: Our API-integrated platform ensures that all returns are processed efficiently and automatically synced with your Amazon account, reducing manual work and potential errors.
- Quick Restocking: For items that are fit for resale, we process and restock them quickly, minimizing downtime and ensuring you can relist products as soon as possible.
- Accurate Inventory Management: Real-time updates ensure that your inventory remains accurate, helping prevent overstocking or underselling.
- Comprehensive Inspection: Each item is carefully inspected, allowing you to make informed decisions about whether to restock, repair, or dispose of the returned products.
- Tailored Solutions: We offer flexible solutions for non-restockable items, including refurbishment, disposal, or return to the supplier.