Services
Order Preparation and Packaging
We provide top-tier order preparation and packaging services designed to streamline your fulfillment process, whether you're fulfilling orders through Fulfillment by Merchant (FBM) , shipping directly to end customers. Our efficient and thorough process ensures that every order is handled with precision and care, helping your business deliver a seamless experience to customers.
Our Order Fulfillment Process
Order Reception
Once an order is placed, our system quickly processes and logs it into our platform. We seamlessly integrate with various e-commerce platforms, ensuring orders are received in real-time, minimizing delays.You can track the status of each order through our client portal, which gives you complete visibility over the process.
Product Inspection
Each product is inspected upon arrival at our facility. We ensure that all items match the order details, are in perfect condition, and meet any specific requirements (e.g., product labeling or branding).
For Fulfillment by Merchant orders, we confirm that products meet your platform’s specific guidelines, preventing any unnecessary complications during shipping.
Custom Packaging Solutions
We understand the importance of brand identity, which is why we offer custom packaging options tailored to your brand’s needs. From eco-friendly materials to branded boxes, we ensure your customers receive a memorable unboxing experience.
For FBM and end customer orders, packaging options include:
- Standard Packaging – Durable, cost-effective packaging suited for a wide range of products.
- Branded Packaging – Customizable packaging materials that enhance brand visibility.
- Protective Packaging – Additional padding and bubble wrap to ensure fragile items arrive safely.
Labeling and Documentation
For FBM orders: We ensure that all required labels (e.g., shipping labels, return labels) are printed and affixed accurately. We also ensure that your shipments meet marketplace requirements such as Amazon, eBay, etc.Shipping Preparation
Once the packages are securely packed, they are handed over to the couriers, and we ensure that everything arrives on time at the courier’s warehouses for onward delivery.
Order Tracking and Customer Updates
Tracking numbers are provided immediately once the order is shipped, allowing you and your customers to monitor the delivery process in real-time.
For direct-to-customer orders, we can also set up automated notifications to keep your customers informed every step of the way.
Fulfillment by Merchant (FBM) Services
For businesses using Fulfillment by Merchant, we understand the importance of adhering to marketplace standards. Our team is well-versed in meeting Amazon FBM and other marketplace requirements to ensure seamless product listing and delivery.Return Management
We also handle customer returns efficiently, inspecting returned products and restocking them when appropriate.
FBM-specific guidelines
We manage every step from product prep to labeling and ensuring your items are 100% compliant with the respective platform.
Inventory Control
Our inventory management system offers real-time stock updates and low-stock alerts to prevent overselling.